Frequently asked questions
What payment methods do you accept?
We accept major credit cards, PayPal and direct bank transfers for institutional orders.
Can I cancel my subscription at any time?
Yes. You can cancel anytime from your billing portal. Access is retained until the end of the paid period.
How fast do I receive my custom menu?
Standard delivery is within 48 hours. A 24‑hour rush service is available on request.
Do you offer discounts for non‑profits?
Yes—15% off for registered non‑profits. Email hello@nutraudit.com.au with details.
Is my data and branding secure?
We only store the details required to generate your menus and never share your data with third parties.
How accurate are allergen flags?
Allergen information is drawn from ingredient lists and cross‑checked during menu review. Always confirm with suppliers before service.
What compliance frameworks do you support?
We align to FSANZ standards for Australia/New Zealand and provide audit‑ready logs for kitchen processes.
Can you use our logo and colours?
Yes. Custom Plans and White‑Label include brand colours, logo placement and PDF cover design.
What are your support hours?
Email support is available 7 days, 8am–6pm AEST at hello@nutraudit.com.au.